MegaPath Service & Support Reviews

The MegaPath Support reviews below were submitted to a variety of independent review sites, as well as to MegaPath directly.

MegaPath customers think the world of our competitive pricing, reliable service, fast installations, fastidious installers, and knowledgeable account reps. Check out the MegaPath support reviews below to see what they think of our outstanding customer support staff.

We back our reliable, business-class services with U.S.-based, expert support available 24 hours a day, 7 days a week, every day of the year. Our friendly, helpful support staff have the technical knowledge to answer your questions and resolve any issues quickly. We also provide a wealth of user guides, user and administrator training, and other resources for our Voice and Unified Communications customers in our online Voice Learning Center. And, MegaPath customers have access to an easy-to-use self-service portal, where they can request technical support, pay their bill, and purchase, view, and manage services.

MegaPath customers can use self-service or select expert assistance. Online resources are always available, whether you need to chat with a support representative, pay your bill, download a phone user guide, order new service, or request training. Do all of this—and more—whenever and wherever it’s convenient for you.

Contact MegaPath any time, any day, and we’ll answer, with teams of knowledgeable customer support experts ready to assist 24/7/365. Call, chat, or sign into our customer portal to submit a support ticket.

 

"...light years ahead of our previous provider..."

Rated 5/5 based on 5 customer reviews

“All I can say is that Megapath (sic) is light years ahead of our previous provider. Our monthly bill is much lower, the features are great and our limited interactions with customer support have been positive.”

(via WhichVoIP), March 07, 2016

"...provides the best quality of service for VoIP services."

"According to my experience, Megapath [sic] provides the best quality of service for VoIP services. They add equipment to your location that guarantee[s] QoS, not like other providers, who just use the current equipment you may have.

And when it comes to customer support, they are really great. I highly recommend Megapath [sic] to any business."

(via Yelp), April 21, 2014

“…MegaPath support team is second to none..”

Rated 5/5 based on 5 customer reviews

“The MegaPath support team is second to none with fast, courteous, issue resolution.”

(via Trustpilot), August 8, 2017

"...fantastically priced service that is saving us thousands of dollars..."

Rated 4/5 based on 5 customer reviews

"MegaPath, in my experience, has been nothing short of a treat to deal with. All of the interactions MegaPath and I had left me feeling informed and cared for as a customer.

"It’s one thing that MegaPath has a fantastically priced service that is saving us thousands of dollars a year in avoided costs, has a level of service guarantee, and can support that guarantee, but the customer service part is the most important to me."

(via Spiceworks), September 6, 2013

"So far so good, I do recommend these guys..."

"We recently moved our corporate office and replaced our T1 service, with MegaPath bonded T1 3.0M service. The salesman was on top of everything and the install went very smoothly. So far everything has been great. Tech support was quick when I called in about our IP block and router setup. So far so good, I do recommend these guys, if you are looking for good prices and good service."

(via Yelp), March 4, 2014

"Tech support has been very responsive…"

"I am an IT professional and own and operate a company specializing in technology for the small business sector. I have been using Megapath's [sic] hosted voice for some of my clients for a few of years now. These clients have multiple locations as well as teleworkers and their desired call flow can be rather fluid at times. I have been very pleased with the flexibility of the system. Tech support has been very responsive and the technicians themselves are knowledgeable. I recently setup a call center for a client and was impressed with the web based supervisor app that allows you to see all of the activity associated with the call center agents. A great way to make sure employees are handling both call flow and the calls with customers themselves properly. So far after a few years I am still very pleased with the service."

(via Yelp), October 3, 2014

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Have feedback or interested in providing a MegaPath review? Email us at connectme@megapath.com.