MegaPath Service & Support Reviews

The MegaPath Support reviews below were submitted to a variety of independent review sites, as well as to MegaPath directly.

MegaPath customers think the world of our competitive pricing, reliable service, fast installations, fastidious installers, and knowledgeable account reps. Check out the MegaPath support reviews below to see what they think of our outstanding customer support staff.

We back our reliable, business-class services with U.S.-based, expert support available 24 hours a day, 7 days a week, every day of the year. Our friendly, helpful support staff have the technical knowledge to answer your questions and resolve any issues quickly. We also provide a wealth of user guides, user and administrator training, and other resources for our Voice and Unified Communications customers in our online Voice Learning Center. And, MegaPath customers have access to an easy-to-use self-service portal, where they can request technical support, pay their bill, and purchase, view, and manage services.

MegaPath customers can use self-service or select expert assistance. Online resources are always available, whether you need to chat with a support representative, pay your bill, download a phone user guide, order new service, or request training. Do all of this—and more—whenever and wherever it’s convenient for you.

Contact MegaPath any time, any day, and we’ll answer, with teams of knowledgeable customer support experts ready to assist 24/7/365. Call, chat, or sign into our customer portal to submit a support ticket.

 

"Tech support has been very responsive…"

"I am an IT professional and own and operate a company specializing in technology for the small business sector. I have been using Megapath's [sic] hosted voice for some of my clients for a few of years now. These clients have multiple locations as well as teleworkers and their desired call flow can be rather fluid at times. I have been very pleased with the flexibility of the system. Tech support has been very responsive and the technicians themselves are knowledgeable. I recently setup a call center for a client and was impressed with the web based supervisor app that allows you to see all of the activity associated with the call center agents. A great way to make sure employees are handling both call flow and the calls with customers themselves properly. So far after a few years I am still very pleased with the service."

(via Yelp), October 3, 2014

"...provides the best quality of service for VoIP services."

"According to my experience, Megapath [sic] provides the best quality of service for VoIP services. They add equipment to your location that guarantee[s] QoS, not like other providers, who just use the current equipment you may have.

And when it comes to customer support, they are really great. I highly recommend Megapath [sic] to any business."

(via Yelp), April 21, 2014

"MegaPath has been a great Partner..."

Rated 4/5 based on 5 customer reviews

"MegaPath has been a great Partner with all our VOIP home office services and users. Yousuf our PM [Project Manager] has been awesome keeping up with all our orders, moves and issues. We have not experienced any issues with them. Thanks."

(via Spiceworks), April 3, 2014

"...extremely patient, helpful, proactive and current..."

"It’s been 1 year since we’ve signed with Megapath (Phone and T1 data) and a good one at that – Our sales rep has been extremely patient, helpful, proactive and current on his knowledge of the MegaPath service/product line."

, May 15, 2013

"I don't know why we didn't switch over sooner!"

"Recently switched over to Megapath [sic] from one of the other major providers and I couldn't be happier. The installation process was smooth and easy. There were a few minor hiccups after install but we smoothed them out. The customer service has been outstanding. I can say my service is much clearer and we are not having problems dropping calls like we were with our other provider. I don't know why we didn't switch over sooner!"

(via Google Plus), 2015

"...Kind, helpful, friendly, and with the kind of attitude you can only hope and wish for when dealing with a telecom company..."

"I don’t know where you find the people you hire to work for MegaPath; but without exception, every single person I have spoken to at MegaPath has been such a pleasure to deal with! Kind, helpful, friendly, and with the kind of attitude you can only hope and wish for when dealing with a telecom company. Please pass on this message, along with my thanks, to the management of MegaPath. All the best, Vickie."

(via email), May 4, 2014

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Have feedback or interested in providing a MegaPath review? Email us at connectme@megapath.com.