MegaPath Service & Support Reviews

The MegaPath Support reviews below were submitted to a variety of independent review sites, as well as to MegaPath directly.

MegaPath customers think the world of our competitive pricing, reliable service, fast installations, fastidious installers, and knowledgeable account reps. Check out the MegaPath support reviews below to see what they think of our outstanding customer support staff.

We back our reliable, business-class services with U.S.-based, expert support available 24 hours a day, 7 days a week, every day of the year. Our friendly, helpful support staff have the technical knowledge to answer your questions and resolve any issues quickly. We also provide a wealth of user guides, user and administrator training, and other resources for our Voice and Unified Communications customers in our online Voice Learning Center. And, MegaPath customers have access to an easy-to-use self-service portal, where they can request technical support, pay their bill, and purchase, view, and manage services.

MegaPath customers can use self-service or select expert assistance. Online resources are always available, whether you need to chat with a support representative, pay your bill, download a phone user guide, order new service, or request training. Do all of this—and more—whenever and wherever it’s convenient for you.

Contact MegaPath any time, any day, and we’ll answer, with teams of knowledgeable customer support experts ready to assist 24/7/365. Call, chat, or sign into our customer portal to submit a support ticket.

 

"...efficient and reliable technical support!"

"I work for a manufacturer of VoIP devices that are often integrated with Megapath [sic]. Among the many sales and technical support departments for hosted VoIP providers, Megapath [sic] stands out as providing efficient and reliable technical support! "

(via Yelp), April 22, 2014

"They have always met their SLAs..."

"I have dealt with Covad for many years and the move to MegaPath was nothing more than a name change to me and my company. I have no issues with support – connection – equipment issues. They have always met their SLAs that they have...I have to say since I started using Covad/MegaPath – I have not missed a startup date at one of my branches."

, March 14, 2015

"I don't know why we didn't switch over sooner!"

"Recently switched over to Megapath [sic] from one of the other major providers and I couldn't be happier. The installation process was smooth and easy. There were a few minor hiccups after install but we smoothed them out. The customer service has been outstanding. I can say my service is much clearer and we are not having problems dropping calls like we were with our other provider. I don't know why we didn't switch over sooner!"

(via Google Plus), 2015

"They are Terrific."

"When our company relocated, it was time for a change. We had another phone company, that we were not happy with. Phone calls that were dropped often, and customers saying that they couldn't hear us. We used a broker to find us the best fit for our growing company. Megapath [sic] was highly recommended. I worked with all the different departments from beginning to end, and all departments worked well at getting the job down. When I have had to address tech support, they have been 100% on point. From training, on how to use the features on the new phones, to the different services that would enhance our business. They are Terrific. I would recommend Megapath [sic] to anyone needing new service."

(via Yelp), January 14, 2015

"...quick to respond."

Rated 5/5 based on 5 customer reviews

"We've had issues with our dsl service for the internet, but whenever we called Megapath [sic], they were quick to respond. They worked well with other providers to isolate the problems and get them resolved. Provided new options for alternative types of service and we are currently getting a new T1 line installed."

(via VoipReview.org), October 7, 2014

“…MegaPath support team is second to none..”

Rated 5/5 based on 5 customer reviews

“The MegaPath support team is second to none with fast, courteous, issue resolution.”

(via Trustpilot), August 8, 2017

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Have feedback or interested in providing a MegaPath review? Email us at connectme@megapath.com.