MegaPath Service & Support Reviews

The MegaPath Support reviews below were submitted to a variety of independent review sites, as well as to MegaPath directly.

MegaPath customers think the world of our competitive pricing, reliable service, fast installations, fastidious installers, and knowledgeable account reps. Check out the MegaPath support reviews below to see what they think of our outstanding customer support staff.

We back our reliable, business-class services with U.S.-based, expert support available 24 hours a day, 7 days a week, every day of the year. Our friendly, helpful support staff have the technical knowledge to answer your questions and resolve any issues quickly. We also provide a wealth of user guides, user and administrator training, and other resources for our Voice and Unified Communications customers in our online Voice Learning Center. And, MegaPath customers have access to an easy-to-use self-service portal, where they can request technical support, pay their bill, and purchase, view, and manage services.

MegaPath customers can use self-service or select expert assistance. Online resources are always available, whether you need to chat with a support representative, pay your bill, download a phone user guide, order new service, or request training. Do all of this—and more—whenever and wherever it’s convenient for you.

Contact MegaPath any time, any day, and we’ll answer, with teams of knowledgeable customer support experts ready to assist 24/7/365. Call, chat, or sign into our customer portal to submit a support ticket.

 

"MegaPath doesn't just talk customer service jargon, they are committed to successful relationships with their customers."

"We're using MegaPath for our small nonprofit's Internet and Phones. When we were shopping around, MegaPath had, by far, the most competitive prices and broadest selection of services; we got exactly what we need, no more, and no compromises. I also have to say, the install process and porting our service from our prior provider was mind-blowingly organized. It was a case study for me in how to project-manage a complex process. The MegaPath crew walked us through every step of the way, was accommodating to our schedule, and was prompt in their responses to our inquiries. We had an early bandwidth issue, and the support crew was on it quickly with a repair. They even scheduled an appointment to train us in the customer portal. It is clear that in all areas, from sales through support, MegaPath doesn't just talk customer service jargon, they are committed to successful relationships with their customers."

(via Google Plus), June 23, 2015

"The customer service was great…"

Rated 5/5 based on 5 customer reviews

"MegaPath was the selected vendor of my company before I started working for them. I did not know the quality of the services that they provided until we had a major issue with our internal network and it was necessary MegaPath support. The customer service was great and they provided the replacement equipment in less that 24 hours."

(via Spiceworks), September 8, 2014

"...good and stable provider of network services."

"I've always had responsive service from MP [MegaPath] to resolve an issue. Their level 2 and Core/design guys are good. I utilize their services from WAN design, credit card services to SSL access. I feel Megapath [sic] is a good and stable provider of network services. They definitely deserve consideration when making a decision when choosing a provider."

(via Yelp), 2013

"The MegaPath team made it easy and the voice quality is amazing."

"The transition to Megapath [sic] went very smoothly. The setup of the equipment was very professional and the port of the phone numbers was quick and painless... most of the users are not even aware that we changed providers. The Megapath team made it easy and the voice quality is amazing."

(via Google Plus),

"...fantastically priced service that is saving us thousands of dollars..."

Rated 4/5 based on 5 customer reviews

"MegaPath, in my experience, has been nothing short of a treat to deal with. All of the interactions MegaPath and I had left me feeling informed and cared for as a customer.

"It’s one thing that MegaPath has a fantastically priced service that is saving us thousands of dollars a year in avoided costs, has a level of service guarantee, and can support that guarantee, but the customer service part is the most important to me."

(via Spiceworks), September 6, 2013

"I would recommend Megapath…"

Rated 5/5 based on 5 customer reviews

"Account rep was very professional as well as helpful in providing possible solutions for our needs. I would recommend Megapath [sic] to others based on my initial experience with them and feedback from co-workers."

(via VoipReview.org), September 23, 2014

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Have feedback or interested in providing a MegaPath review? Email us at connectme@megapath.com.