MegaPath Service & Support Reviews

The MegaPath Support reviews below were submitted to a variety of independent review sites, as well as to MegaPath directly.

MegaPath customers think the world of our competitive pricing, reliable service, fast installations, fastidious installers, and knowledgeable account reps. Check out the MegaPath support reviews below to see what they think of our outstanding customer support staff.

We back our reliable, business-class services with U.S.-based, expert support available 24 hours a day, 7 days a week, every day of the year. Our friendly, helpful support staff have the technical knowledge to answer your questions and resolve any issues quickly. We also provide a wealth of user guides, user and administrator training, and other resources for our Voice and Unified Communications customers in our online Voice Learning Center. And, MegaPath customers have access to an easy-to-use self-service portal, where they can request technical support, pay their bill, and purchase, view, and manage services.

MegaPath customers can use self-service or select expert assistance. Online resources are always available, whether you need to chat with a support representative, pay your bill, download a phone user guide, order new service, or request training. Do all of this—and more—whenever and wherever it’s convenient for you.

Contact MegaPath any time, any day, and we’ll answer, with teams of knowledgeable customer support experts ready to assist 24/7/365. Call, chat, or sign into our customer portal to submit a support ticket.

 

"Our account rep... is absolutely wonderful."

"The Salvation Army works with megapath [sic] on many projects. Our account rep Yousuf khan is absolutely wonderful. He does everything we ask, and works with a sense of urgency. We recommend Yousuf and the irvine megapath [sic] team for all of your telecom needs."

(via Yelp), December 27, 2013

"...good and stable provider of network services."

"I've always had responsive service from MP [MegaPath] to resolve an issue. Their level 2 and Core/design guys are good. I utilize their services from WAN design, credit card services to SSL access. I feel Megapath [sic] is a good and stable provider of network services. They definitely deserve consideration when making a decision when choosing a provider."

(via Yelp), 2013

“…sales team and support have been wonderful…”

Rated 5/5 based on 5 customer reviews

“I would recommend this company. Even though we have had a couple bumps in the road, the sales team and support have been wonderful to work with. They have done everyone in [their] power to help in all aspects of the install. The training that you get with the packages was very helpful and the instructors were great in answering all of our questions.”

(via Trustpilot),

"They are Terrific."

"When our company relocated, it was time for a change. We had another phone company, that we were not happy with. Phone calls that were dropped often, and customers saying that they couldn't hear us. We used a broker to find us the best fit for our growing company. Megapath [sic] was highly recommended. I worked with all the different departments from beginning to end, and all departments worked well at getting the job down. When I have had to address tech support, they have been 100% on point. From training, on how to use the features on the new phones, to the different services that would enhance our business. They are Terrific. I would recommend Megapath [sic] to anyone needing new service."

(via Yelp), January 14, 2015

"...Kind, helpful, friendly, and with the kind of attitude you can only hope and wish for when dealing with a telecom company..."

"I don’t know where you find the people you hire to work for MegaPath; but without exception, every single person I have spoken to at MegaPath has been such a pleasure to deal with! Kind, helpful, friendly, and with the kind of attitude you can only hope and wish for when dealing with a telecom company. Please pass on this message, along with my thanks, to the management of MegaPath. All the best, Vickie."

(via email), May 4, 2014

"Tech support has been very responsive…"

"I am an IT professional and own and operate a company specializing in technology for the small business sector. I have been using Megapath's [sic] hosted voice for some of my clients for a few of years now. These clients have multiple locations as well as teleworkers and their desired call flow can be rather fluid at times. I have been very pleased with the flexibility of the system. Tech support has been very responsive and the technicians themselves are knowledgeable. I recently setup a call center for a client and was impressed with the web based supervisor app that allows you to see all of the activity associated with the call center agents. A great way to make sure employees are handling both call flow and the calls with customers themselves properly. So far after a few years I am still very pleased with the service."

(via Yelp), October 3, 2014

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Have feedback or interested in providing a MegaPath review? Email us at connectme@megapath.com.