MegaPath Service & Support Reviews

The MegaPath Support reviews below were submitted to a variety of independent review sites, as well as to MegaPath directly.

MegaPath customers think the world of our competitive pricing, reliable service, fast installations, fastidious installers, and knowledgeable account reps. Check out the MegaPath support reviews below to see what they think of our outstanding customer support staff.

We back our reliable, business-class services with U.S.-based, expert support available 24 hours a day, 7 days a week, every day of the year. Our friendly, helpful support staff have the technical knowledge to answer your questions and resolve any issues quickly. We also provide a wealth of user guides, user and administrator training, and other resources for our Voice and Unified Communications customers in our online Voice Learning Center. And, MegaPath customers have access to an easy-to-use self-service portal, where they can request technical support, pay their bill, and purchase, view, and manage services.

MegaPath customers can use self-service or select expert assistance. Online resources are always available, whether you need to chat with a support representative, pay your bill, download a phone user guide, order new service, or request training. Do all of this—and more—whenever and wherever it’s convenient for you.

Contact MegaPath any time, any day, and we’ll answer, with teams of knowledgeable customer support experts ready to assist 24/7/365. Call, chat, or sign into our customer portal to submit a support ticket.

 

"The customer service was greatā€¦"

Rated 5/5 based on 5 customer reviews

"MegaPath was the selected vendor of my company before I started working for them. I did not know the quality of the services that they provided until we had a major issue with our internal network and it was necessary MegaPath support. The customer service was great and they provided the replacement equipment in less that 24 hours."

(via Spiceworks), September 8, 2014

"They have always met their SLAs..."

"I have dealt with Covad for many years and the move to MegaPath was nothing more than a name change to me and my company. I have no issues with support – connection – equipment issues. They have always met their SLAs that they have...I have to say since I started using Covad/MegaPath – I have not missed a startup date at one of my branches."

, March 14, 2015

"...efficient and reliable technical support!"

"I work for a manufacturer of VoIP devices that are often integrated with Megapath [sic]. Among the many sales and technical support departments for hosted VoIP providers, Megapath [sic] stands out as providing efficient and reliable technical support! "

(via Yelp), April 22, 2014

"I am paying 70% less with MegaPath..."

"I replaced my 3 lines at 8x8 with 3 lines at Megapath [sic]. The voice quality at Megapath seems a bit better, but it was the price that primarily got me to move. I was with 8x8 for over 4 years, and while various VOIP vendors kept suggesting they had better service/pricing, it was never enough to go through the hassle of a switch... until Megapath showed me their pricing. I am paying 70% less with Megapath, for essentially the same services as 8x8. The migration was painless, I ported one public phone number and had no issues.

I would definitely recommend Megapath."

(via Yelp), November 10, 2014

"...Kind, helpful, friendly, and with the kind of attitude you can only hope and wish for when dealing with a telecom company..."

"I don’t know where you find the people you hire to work for MegaPath; but without exception, every single person I have spoken to at MegaPath has been such a pleasure to deal with! Kind, helpful, friendly, and with the kind of attitude you can only hope and wish for when dealing with a telecom company. Please pass on this message, along with my thanks, to the management of MegaPath. All the best, Vickie."

(via email), May 4, 2014

"Tech support has been very responsiveā€¦"

"I am an IT professional and own and operate a company specializing in technology for the small business sector. I have been using Megapath's [sic] hosted voice for some of my clients for a few of years now. These clients have multiple locations as well as teleworkers and their desired call flow can be rather fluid at times. I have been very pleased with the flexibility of the system. Tech support has been very responsive and the technicians themselves are knowledgeable. I recently setup a call center for a client and was impressed with the web based supervisor app that allows you to see all of the activity associated with the call center agents. A great way to make sure employees are handling both call flow and the calls with customers themselves properly. So far after a few years I am still very pleased with the service."

(via Yelp), October 3, 2014

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