MegaPath Service & Support Reviews

The MegaPath Support reviews below were submitted to a variety of independent review sites, as well as to MegaPath directly.

MegaPath customers think the world of our competitive pricing, reliable service, fast installations, fastidious installers, and knowledgeable account reps. Check out the MegaPath support reviews below to see what they think of our outstanding customer support staff.

We back our reliable, business-class services with U.S.-based, expert support available 24 hours a day, 7 days a week, every day of the year. Our friendly, helpful support staff have the technical knowledge to answer your questions and resolve any issues quickly. We also provide a wealth of user guides, user and administrator training, and other resources for our Voice and Unified Communications customers in our online Voice Learning Center. And, MegaPath customers have access to an easy-to-use self-service portal, where they can request technical support, pay their bill, and purchase, view, and manage services.

MegaPath customers can use self-service or select expert assistance. Online resources are always available, whether you need to chat with a support representative, pay your bill, download a phone user guide, order new service, or request training. Do all of this—and more—whenever and wherever it’s convenient for you.

Contact MegaPath any time, any day, and we’ll answer, with teams of knowledgeable customer support experts ready to assist 24/7/365. Call, chat, or sign into our customer portal to submit a support ticket.

 

"our upload speed is now 5 TIMES FASTER!...They are very communicative..."

Rated 4/5 based on 5 customer reviews

“We chose Megapath [sic] to replace our slow AT&T DSL business service in June, 2015. Our download speed was increased slightly, however, our upload speed is now 5 TIMES FASTER! The new upload speed helps us send emails and files much faster than we could before. They are very communicative, always informing us ahead of time of any maintenance that needs to be performed on our line. Maintenance is always performed during non-working hours which really benefits us by avoiding any downtime.”

 (via Google Plus), October 17, 2015

"MegaPath doesn't just talk customer service jargon, they are committed to successful relationships with their customers."

"We're using MegaPath for our small nonprofit's Internet and Phones. When we were shopping around, MegaPath had, by far, the most competitive prices and broadest selection of services; we got exactly what we need, no more, and no compromises. I also have to say, the install process and porting our service from our prior provider was mind-blowingly organized. It was a case study for me in how to project-manage a complex process. The MegaPath crew walked us through every step of the way, was accommodating to our schedule, and was prompt in their responses to our inquiries. We had an early bandwidth issue, and the support crew was on it quickly with a repair. They even scheduled an appointment to train us in the customer portal. It is clear that in all areas, from sales through support, MegaPath doesn't just talk customer service jargon, they are committed to successful relationships with their customers."

(via Google Plus), June 23, 2015

"MegaPath came through for us."

Rated 5/5 based on 5 customer reviews

"Transition to new location and phones - We moved one of our office locations and upgraded to new Polycom phone sets at both sites. The sales, project management and technical staff at MegaPath helped us to find the best service and equipment solution for interfacing with the building infrastructure and worked with the building owner's IT department located in Italy. In the end, MegaPath came through for us."

(via VoipReview.org), November 13, 2014

"I had a great experience with Megapath install. I'm getting consistently good speeds..."

Rated 5/5 based on 5 customer reviews

"I had a great experience with Megapath [sic] install. Their installer was professional and well versed in networking. Everything was working flawlessly before he left and continues to work flawlessly. I'm getting consistently good speeds and have no trouble streaming and gaming. I would use Megapath over Comcast any day.

(via Spiceworks), July 15, 2015

"I am really happy with their service and so are my clients."

Rated 5/5 based on 5 customer reviews

"MegaPath provides excellent, reliable service at an affordable price. I am really happy with their service and so are my clients. I recommend MegaPath to anyone looking to make a switch from their local service provider!"

(via Spiceworks), May 30, 2014

"They have always met their SLAs..."

"I have dealt with Covad for many years and the move to MegaPath was nothing more than a name change to me and my company. I have no issues with support – connection – equipment issues. They have always met their SLAs that they have...I have to say since I started using Covad/MegaPath – I have not missed a startup date at one of my branches."

, March 14, 2015

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Have feedback or interested in providing a MegaPath review? Email us at connectme@megapath.com.