MegaPath Service & Support Reviews

The MegaPath Support reviews below were submitted to a variety of independent review sites, as well as to MegaPath directly.

MegaPath customers think the world of our competitive pricing, reliable service, fast installations, fastidious installers, and knowledgeable account reps. Check out the MegaPath support reviews below to see what they think of our outstanding customer support staff.

We back our reliable, business-class services with U.S.-based, expert support available 24 hours a day, 7 days a week, every day of the year. Our friendly, helpful support staff have the technical knowledge to answer your questions and resolve any issues quickly. We also provide a wealth of user guides, user and administrator training, and other resources for our Voice and Unified Communications customers in our online Voice Learning Center. And, MegaPath customers have access to an easy-to-use self-service portal, where they can request technical support, pay their bill, and purchase, view, and manage services.

MegaPath customers can use self-service or select expert assistance. Online resources are always available, whether you need to chat with a support representative, pay your bill, download a phone user guide, order new service, or request training. Do all of this—and more—whenever and wherever it’s convenient for you.

Contact MegaPath any time, any day, and we’ll answer, with teams of knowledgeable customer support experts ready to assist 24/7/365. Call, chat, or sign into our customer portal to submit a support ticket.

 

"They have always met their SLAs..."

"I have dealt with Covad for many years and the move to MegaPath was nothing more than a name change to me and my company. I have no issues with support – connection – equipment issues. They have always met their SLAs that they have...I have to say since I started using Covad/MegaPath – I have not missed a startup date at one of my branches."

, March 14, 2015

"...the [MegaPath] VoIP phone system is working awesome!"

Rated 5/5 based on 5 customer reviews

"We're using MegaPath at one of our sales and service shops. Even though we are in a technology black hole, and wireless internet is our only option, the [MegaPath] VoIP phone system is working awesome! Running on a 6/6 Mbp/s connection and 7 phones we haven't had any issues with call quality or dropped calls. The phone manager has a plethora of features for how calls are routed, and there are plenty of support document [sic] to help you figure it out."

"If further support is needed, just give them a call and you will have a support rep that seems to enjoy his job, and is happy to help!"

(via Spiceworks), April 9, 2015

"MegaPath doesn't just talk customer service jargon, they are committed to successful relationships with their customers."

"We're using MegaPath for our small nonprofit's Internet and Phones. When we were shopping around, MegaPath had, by far, the most competitive prices and broadest selection of services; we got exactly what we need, no more, and no compromises. I also have to say, the install process and porting our service from our prior provider was mind-blowingly organized. It was a case study for me in how to project-manage a complex process. The MegaPath crew walked us through every step of the way, was accommodating to our schedule, and was prompt in their responses to our inquiries. We had an early bandwidth issue, and the support crew was on it quickly with a repair. They even scheduled an appointment to train us in the customer portal. It is clear that in all areas, from sales through support, MegaPath doesn't just talk customer service jargon, they are committed to successful relationships with their customers."

(via Google Plus), June 23, 2015

"So far so good, I do recommend these guys..."

"We recently moved our corporate office and replaced our T1 service, with MegaPath bonded T1 3.0M service. The salesman was on top of everything and the install went very smoothly. So far everything has been great. Tech support was quick when I called in about our IP block and router setup. So far so good, I do recommend these guys, if you are looking for good prices and good service."

(via Yelp), March 4, 2014

"…great job keeping me informed"

Rated 4/5 based on 5 customer reviews

"We are a new customer with Megapath [sic] for internet backup services. Megapath has done a great job keeping me informed on installation and construction at multiple locations."

(via Spiceworks), January 21, 2015

"...we ended up with state of the art telecommunications features."

Rated 5/5 based on 5 customer reviews

"We are a small architectural firm with 15 employees and our phones are one of our most important tools. We needed to save money, but maintain all of the features a large company has as far as telecommunications resources are concerned. Megapath [sic] helped us with both, we saved money over our traditional phone service including eliminating our PBX technician costs and we ended up with state of the art telecommunications features."

(via VoipReview.org), January 24, 2014

More Results:

Have feedback or interested in providing a MegaPath review? Email us at connectme@megapath.com.